Wiha Tools USA - selling Wiha made hand tools in the United States since 1985

Common questions about ordering from wihatools.com

How can I contact customer service?

  • If you want to place an order over the phone please call 763-271-4522
  • General questions call us at 763-295-6591
  • Email us at cservice@wihatools.com

What are your customer service hours?

  • We are open Monday through Friday 7am - 5pm CST USA.

How much is shipping?

  • Orders of $99 and over ship via UPS Ground for free to the contiguous United States.
  • Orders under $99 ship via UPS at a flat rate of $6.99 For more info on shipping, take a look at our Shipping Policy.

What about shipping to Alaska or Hawaii?

  • Orders shipping to Alaska or Hawaii over $300 ship for free via UPS Ground.
  • Orders shipping to Alaska or Hawaii under $300 are shipped at a flat rate of $24.00 via UPS Ground.

How long will it take to get my order?

  • Typically orders placed before noon CST will usually ship within 3-4 business days. Some of our larger tools sets are assembled as needed and may take longer to fully assemble.

What about Expedited Shipping?

  • If you are using  an expedited shipping method like Next Day Air, your order must be placed before noon CST to ship the same day.

How can I track the status of my order?

Can I use my own UPS or FedEx account?

  • You can use your own FedEx or UPS account number during checkout for expedited shipping methods on orders over $50.00.
  • Your account will be charged based on your account's rates with FedEx or UPS.

Do you ship to P.O. boxes?

  • No we currently do not ship to P.O. boxes.

Do you charge sales tax?

  • Yes but we only charge sales tax for orders shipped to Minnesota.

What if I am a tax exempt organization in Minnesota?

  • Please call call us at 763-295-6591

Do you ship internationally?

  • No we only ship within the contiguous US.

How do you pronounce Wiha?

  • Wee-Ha