Common Questions About Ordering from

How can I contact customer service?

If you would like to speak with our customer service team, please call us at 763-295-6591
or send us an email us at

What are your customer service hours?

We are open Monday - Friday office hours 8AM - 5PM CST USA

What should I do if one of my Wiha tools breaks?

Please visit our No Hassle guarantee page to submit a warranty request

Where can I find Wiha Tools Near Me?

You can find Wiha Distributors using our Wiha Distributor Locator

How much is shipping?

Orders of $99 and over ship via UPS Ground for free to the contiguous United States.
Orders under $99 ship via UPS at a flat rate of $6.99 For more info on shipping, take a look at our Shipping Policy.

What about shipping to Alaska or Hawaii?

Orders shipping to Alaska or Hawaii over $300 ship for free via UPS Ground.
Orders shipping to Alaska or Hawaii under $300 are shipped at a flat rate of $24.00 via UPS Ground.

How long will it take to get my order?

Typically orders placed before noon CST will usually ship within 3-4 business days. Some of our larger tools sets are assembled as needed and may take longer to fully assemble.

What about Expedited Shipping?

If you are using an expedited shipping method like Next Day Air, your order must be placed before noon CST to ship the same day.

How can I track the status of my order?

When your order ships you will receive an email with a tracking number and invoice.
You can visit 

Can I use my own UPS or FedEx account?

You can use your own FedEx or UPS account number during checkout for expedited shipping methods on orders over $50.00.
Your account will be charged based on your account's rates with FedEx or UPS.

Do you ship to P.O. boxes?

No, we currently do not ship to P.O. boxes.

Do you charge sales tax?

Yes, but we only charge sales tax to certain states

What if I am a tax-exempt organization in one of the states you charge tax in?

Please follow the instructions at this link

Do you ship internationally?

Wiha USA only ships within the United States, for exceptions please call us at 800-494-6104

How do you pronounce Wiha?



Have more Questions?

Give us a call at 800-494-6104 or send us an email at