Common questions about ordering from wihatools.com
How can I contact customer service?
- If you want to place an order over the phone please call 763-271-4522
- General questions call us at 763-295-6591
- Email us at firstname.lastname@example.org
What are your customer service hours?
- We are open Monday through Friday 7am - 5pm CST USA.
How much is shipping?
- Orders of $99 and over ship via UPS Ground for free to the contiguous United States.
- Orders under $99 ship via UPS at a flat rate of $6.99 For more info on shipping, take a look at our Shipping Policy.
What about shipping to Alaska or Hawaii?
- Orders shipping to Alaska or Hawaii over $300 ship for free via UPS Ground.
- Orders shipping to Alaska or Hawaii under $300 are shipped at a flat rate of $24.00 via UPS Ground.
How long will it take to get my order?
- Typically orders placed before noon CST will usually ship within 2-3 business days. Some of our larger tools sets are assembled as needed and may take longer to fully assemble.
What about Expedited Shipping?
- If you are using an expedited shipping method like Next Day Air, your order must be placed before noon CST to ship the same day.
How can I track the status of my order?
- When your order ships you will receive an email with a tracking number and invoice.
- You can visit https://www.wihatools.com/sales/guest/form/
Can I use my own UPS or FedEx account?
- You can use your own FedEx or UPS account number during checkout for expedited shipping methods on orders over $50.00.
- Your account will be charged based on your account's rates with FedEx or UPS.
Do you ship to P.O. boxes?
- No we currently do not ship to P.O. boxes.
Do you charge sales tax?
- Yes but we only charge sales tax for orders shipped to Minnesota.
What if I am a tax exempt organization in Minnesota?
- Please call call us at 763-295-6591
Do you ship internationally?
- No we only ship within the contiguous US.
How do you pronounce Wiha?