Wiha Tools Internet Purchases Return Policy
- Tools purchased at the Wiha web site are returnable for credit subject to the following conditions:
- Returns must be made within 90 days of purchase date.
- Returned products must be in their original packaging.
- Only products in new unused condition can be returned for credit.
- Customers returning products are responsible for all return shipping charges to Wiha distribution center.
- Once returned tool(s) have been received and return approved, typically 2-7 days, refund will be issued to original credit card for approved returned tool(s) purchase amount.
- Products returned for credit must be of current product design & specifications.
- Used tools, Special order, and non standard tools are not returnable.
- Warranty returns are subject to the following return conditions:
- All items must be shipped freight prepaid to the Wiha USA Distribution Center.
- Items returned under warranty will be for exchange only, no credit will be issued.
- Warranty replacements are subject to inspection for misuse prior to being replaced.
- Obsolete tools returned for warranty will be replaced with a tool of similar value.
- Special order and non standard tools are not returnable for warranty replacement.
- Tools replaced by Wiha under warranty will be shipped back to you freight free.
- Products returned to Wiha for warranty will remain the property of Wiha and will not be returned.
If you have questions regarding returns please contact our customer service department.
Telephone: 1-763-295-6591 or Fax: 1-763-295-7456